FAQs

When choosing an in-home care provider, it’s important to ask certain questions to make sure the company you may be working with is qualified. In most instances, caregivers spend a lot of time with their clients, so having someone your family can trust is important. Below is a list of questions you should typically consider when choosing a provider:

 

Q?

Are Your Caregivers Employees Of “A Care Partner”, Or Are They Independent Contractors?

A.

We hire our caregivers directly, and offer them insurance, and a variety of employment benefits. “A Care Partner” pays all required federal and state taxes, as well as employer Social Security taxes.

Q?

How Does “A Care Partner” Select Its Caregivers? 


A.

Our applicants are drug screened, background checked, and reference checked. Our caregivers range in age, experience, sex, and race, and are thoroughly questioned during interviewing. Our Care Director focuses heavily on learning the personalities or our caregivers and client to ensure the best possible match.

Q?

Is “A Care Partner” Insured And Bonded? Are Your Caregivers Licensed?

A.

“A Care Partner” insured and bonded. We have taken the necessary precautions to protect the liability of our clients. Since our caregivers range in experience, some of them are licensed, while some of them are experts in their field due to their years of hands-on experience.

Q?

Do I Have To Sign A Contract? Do I Have To Commit To A Certain Amount Of Hours Of Service?

A.

We do ask our clients to sign an agreement, not tying them into any service minimum, but to ensure them our company is agreeing to provide a service to them as a client in their home or current living situation. Our contract also discusses care and pricing options, and is a statement of agreement between both parties.

Q?

Why Should I Use An Agency, Such As “A Care Partner”, When I Can Hire A Family Friend?

A.

Using an agency, such as “A Care Partner” guarantees that anyone working in a client’s home is insured and bonded. It also ensures that if a caregiver needs time off, or has a family emergency, another caregiver can work in his or her place. Not having someone for back-up can leave family, and  the client, in a bind. It’s also important to use an agency when filing claims for long-term care insurance.

Q?

How Quickly Can I Start Services? 


A.

Typically, services requests can be filled within two (2) hours. We do ask for as much advance notice as possible to make sure the necessary paperwork and assessment is done prior to staffing a client. We also like to meet our clients prior to starting services with them to ensure we match them with the perfect caregiver.

Q?

What Are The Payment Options?

A.

“A Care Partner” accepts long-term care insurance, Worker’s Compensation, VA Aid and Attendance benefits, and private pay. We will assist clients in establishing insurance claims, as well as applying for VA benefits.

Q?

Can I Meet My Caregiver In Advance? 


A.

With enough notice before staffing a shift, a client can request to meet his or her potential caregiver prior to service. In last-minute situations, this option may not be available.